FAQ

1. What is the return policy for lingerie?
We understand that fit is essential, especially for lingerie. We offer a 30-day return policy for unworn and unwashed items. If you’re not satisfied, you can return your purchase for a full refund or exchange.

2. How can I determine my correct size?
We provide a detailed size chart on our website to help you find your perfect fit. We recommend measuring yourself and comparing your measurements to the size chart before purchasing. If you're still unsure, our customer service team is here to assist you.

3. What if the item I want is out of stock?
If an item is out of stock, you can sign up for notifications by entering your email address on the product page. We will notify you when the item is back in stock.

4. How do I care for my lingerie?
To prolong the life of your lingerie, we recommend hand washing in cold water with a gentle detergent and line drying. Avoid using bleach or fabric softeners.

5. Do you offer gift cards?
Yes, we offer electronic gift cards that can be purchased on our website. They make a perfect gift for anyone who loves lingerie!

6. Is my personal information secure?
Absolutely! We take your privacy seriously and use industry-standard encryption to protect your personal information during checkout. Please see our Privacy Policy for more details.

7. How can I contact customer service?
You can reach our customer service team via email at [email protected] or through the contact form on our website. We aim to respond within 24 hours.

8. Do you offer international shipping?
Yes, we ship internationally! Shipping fees and times will vary based on your location. Please check our shipping policy for details.