return-policy

Return Policy

At https://qllq.shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read the details below.

1. Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Items must be unworn, unwashed, and undamaged.
  • Original tags and packaging must still be attached.
  • Lingerie must not show any signs of use (such as make-up stains or deodorant marks).

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call [Your Phone Number] to request a Return Authorization (RA) number.
  2. Prepare Your Package: Pack the items securely in their original packaging, along with a copy of your receipt and the RA number.
  3. Ship the Items: Return the package to the address provided by our customer service. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item or defective product). We recommend using a trackable shipping service to ensure your items arrive safely.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy guidelines. If approved, your refund will be processed within 7 to 10 business days. The refund will be issued to the original method of payment used at the time of purchase.

4. Non-Returnable Items

For hygiene reasons, certain items are non-returnable, including:

  • Bras, panties, or other lingerie that has been worn or removed from their original packaging.
  • Items marked as "final sale" or promotional items.

5. Exchanges

If you would like to exchange an item for a different size or color, please return the original item following the procedure above, and then place a new order for the desired item through our website.

6. Contact Us

If you have any questions about our return policy or need assistance, please contact our customer service:
Email: [email protected]
Phone:+1 (832) 737-8158  

Thank you for shopping at [Your Store Name]! We appreciate your business.